• Account for Haiti

    Thursday, November 04, 2010




    Nine months after the earthquake, Haiti is now shelled with another crisis: a cholera outbreak in the western region. More than 300 people have died so far, and aid organizations of all sizes are working to provide rapid support to contain it.


    We're intrigued by the new Red Cross Twitter account, @kwawouj, which was created specifically for this outbreak to send updates in Haitian Creole that direct locals to the resources they need on the ground.


    Thanks to the support this weekend from Voila, one of Haiti's leading wireless communication providers, locals using their service were encouraged to follow @kwawouj’s cholera updates via SMS through our fast follow function. This new feature is the quickest way to begin receiving updates from a Twitter source on your mobile phone without having a Twitter account of your own. Since the launch of @kwawouj, over 1,000 people without accounts have opted to receive important Tweets relevant to this particular crisis through the Fast Follow feature.


    It's wonderful to work with a mobile partner like Voila who is on a similar mission to provide the best tools possible to help strengthen the region through connectivity. We are working to build similar relationships with carriers around the world that have the potential to engage their customers through collaboration.


    The Red Cross account is currently in our Promoted Tweets for Good program through Hope140, which gives special ad platform benefits to selected non-profits who are using Twitter for their campaign. Follow @hope140 to stay updated on this type of news and to provide feedback on how Twitter could be used effectively as a force for good.


    To see how mobile updates can be used to connect victims with resources, check out information on crisis mapping of the cholera outbreak here.



  • Twitter for Android: Update available

    Wednesday, November 03, 2010

    Today we’re releasing an updated version of Twitter for Android, which includes some awesome enhancements and introduces a more consistent experience across our mobile clients.
    • Tweet details page. We changed the layout of the timeline and introduced a Tweet details page, which you can access by simply clicking on a Tweet. This feature – which is already available in Twitter for iPhone, Twitter for iPad and Twitter for Windows Phone – makes it easier to click on links and reply to, retweet, or favorite a Tweet.
    • Speed. The app is now even faster. In this version, we’ve tried a new way of drawing a timeline of Tweets that optimizes for scrolling speed. Try it out, and you'll see how much faster and smoother the timeline loads and scrolls.
    • Polish. We added some more nice touches to the application as well:
      • Pull to Refresh: This popular feature, which was first available through our iPhone app, functions just as it sounds – when you’re at the top of your timeline, simply pull down to load new Tweets.
      • Swipe to Reveal: Swipe across a Tweet to get quick access to several options, such as viewing a user’s profile, sharing a tweet, or replying.
      • Quote a Tweet: Clicking the retweet icon now gives you the option to quote a Tweet. Of course, you can still retweet as you normally would.
      • Hi-res avatar photos

    You can download this version of Twitter for Android from Android Market on devices with Android 2.1 and higher, or you can just scan the barcode below.

  • U.S. Midterm Elections 2010

    Monday, November 01, 2010


    Tomorrow the balance of power in both houses of Congress is up for grabs, as is control of more than half of the nation's gubernatorial seats. Many of the races are still too close to call, and debates are raging about how the 2010 midterm elections will change the country. This is also the first election day you'll be able to follow in its entirety--via text and video--on Twitter.com.

    We've rounded up some illuminating accounts and coverage below. But remember: none of this matters if you don't vote.

    Parties and Candidates
    Follow different sides of the conversation by checking out Twitter feeds from the Democrats (@thedemocrats), the Republicans (@gopconference), the Tea Party (@TPPatriots), and the Libertarians (@LPNational). @CSPAN has also compiled comprehensive lists of all the House, Senate and gubernatorial candidates on Twitter.

    Election Coverage
    Our @twittermedia team is working with top media outlets to integrate Tweets into their election coverage--and to bring that coverage onto Twitter.com.

    • The @WashingtonPost will make news themselves tomorrow as the first news organization to sponsor a Promoted Trend on Twitter. Click on #Election on the Twitter.com home page to see the Post’s election coverage, including breaking news on race results, reports from the polling places, and live video in the details pane.
    • The @NYTimes is incorporating Times journalists' Tweets into its election coverage. The Times also has a percolating visualization showing Tweets to and from the candidates in races around the country.
    • @CNN is analyzing tens of thousands of Tweets on Tuesday, creating a new way to understand the different shades of the tweeting public’s thoughts and conversations about key races and issues. View interactive maps indicating why people in different regions vote, and track Tweets about specific races, like the California gubernatorial elections. CNN will share the results live on-air.
    • And don’t miss MSNBC.com's videos, including a live stream starting at 9:00 PM ET, which you can watch in the details pane on Twitter.com. Follow @msnbc_video, @msnbc, @breakingnews and @nbcnews.

    Hashtags
    Add the hashtag #votereport to a Tweet about your experience at your polling place; those reports will be aggregated at TwitterVoteReport.com. In New York City, use #NYCvotes.

    And after you cast your votes tomorrow, use the hashtag #ivoted to catch people's attention and remind them to participate in shaping the future of this country.
  • Promoted Tweets: Testing in the Timeline

    When we launched Promoted Tweets in April, we outlined our plan for gradually rolling them out in all of the places people experience Twitter: first in search on Twitter.com, later in search through our partners, and eventually in the user timeline. We’ve accomplished the first two steps and, starting today, we are beginning to test syndication of Promoted Tweets in user timelines. Initially, we are testing these with our partner, HootSuite.

    As we have done since the beginning of our Promoted product efforts, Twitter is taking a deliberate and thoughtful approach to this test. We’re carefully looking at how Twitter users react to and engage with Promoted Tweets in the timeline. We want to display Promoted Tweets in a way that’s both useful and authentic to the Twitter experience.

    During this testing period with HootSuite, we will experiment with where and when Promoted Tweets are shown in the timeline. Not all HootSuite users will see Promoted Tweets and those who do may see different Promoted Tweets in different places in their timeline. As with Promoted Tweets in search, we will display Promoted Tweets in the timeline when they are relevant. Similar to our Promoted Account recommendations, we use several signals to determine a Promoted Tweet’s relevance to a user, including the public list of whom they follow. We will expand the rollout only when we feel we're delivering a high-quality user experience.

    Since their introduction, users have engaged with Promoted Products on Twitter at rates that far exceed typical forms of online advertising. This next phase will bring Promoted Tweets to a wider audience and help even more people discover interesting accounts, people and information they may otherwise have missed.
  • New Twitter, new look

    Thursday, October 28, 2010

    We’ve refreshed our logos, buttons and widgets to bring the improved look and experience of the new Twitter to your website or blog.

    Go to our resources page to add new Twitter widgets, buttons, and logos to your site. These resources are free for you to use, as long as you follow the updated Guidelines for Use of the Twitter Trademarks.

  • Twitter for Windows Phone: Pivot Power

    There is a new addition to our mobile family: Twitter for Windows Phone. This Twitter client is available now for all Windows Phone 7 devices. We want you to be able to get Tweets quickly and easily, no matter what device you’re using, and the clean design of the Windows Phone platform is particularly great for this.

    As with our other mobile clients, Twitter for Windows Phone includes all of the features that you’d expect from Twitter - your timeline, suggested users, messages, lists, and a great way to explore Twitter without even logging in. You can sign up for an account right from the app as well. The app is really fast, and we think you’ll enjoy the experience.


    The platform’s design and user interface, which is called Metro, is especially great for Twitter users because it’s simple and easy to use. It also provides a different way to look at information on a phone’s screen through Pivots, which are sort of like pages of the app. Pivots allow you to swipe left or right to view different categories or types of information within a single application. For example, in Twitter for Windows Phone, you can swipe left or right to move from your timeline to mentions to direct messages.

    We dug into the platform with a development partner, IdentityMine, who helped us get started creating our application. We used an open source REST API library, Tweet Sharp, as the foundation for our app, and IdentityMine will release some significant improvements back into open source for everyone to use.

    We look forward to creating more innovative experiences on the Windows Phone 7 platform (and everywhere)!
  • A Guest Post from Haiti

    Wednesday, October 27, 2010

    We had the opportunity to meet Luke Renner in person not too long ago. He shared his story with us about being an American expat in Haiti and witnessing the devastation of the quake this year. Luke runs the Carribean Institute of Media Technology there where he educates the community about modern technologies. Below is his inspiring story, in his own words.

    Twitter In Haiti
    On January 12, 2010, the day of Haiti's catastrophic earthquake, at 4:53 PM, when our house began to shudder around us along the Northern coast of Haiti, Twitter entered back into our lives in a radical way. In that moment, when all of Haiti’s phones were instantly taken offline and communication with others was brought to a standstill, it was my dormant Twitter account that connected our organization to the outside world and ushered in a fundamental change in the way that we operate.
    In those first moments, the job was simply to find out what was going on, to place ourselves within the greater context of events, and get a grasp on what was at stake. Twitter proved to be the only way to do this quickly and comprehensively. Beyond just sending and receiving emails within our own circles, we were now using Twitter to communicate with a broad range of people we had never met, each offering more clarity and form to what would otherwise have been sheer madness.
    Informing The Narrative
    After finding our place within the evolving narrative, we began adding our own experiences from the ground. By morning, I had talked with @AnnCurry on the phone, distributed some of the first video from Haiti, and had given countless interviews to a number of major International news agencies, each from the links we had distributed via Twitter. For no other reason than our connection to Twitter, we were providing information to a world that was hungry to engage.
    To date, I have personally participated in and witnessed numerous exchanges on Twitter that have undoubtedly led to the extension of time, opportunity, quality of life, and (I believe) life itself for those on the receiving end in Haiti. The education that I received in my months of tweeting taught me that personal experience is required in order to fully appreciate the way Twitter connects and mobilizes people across the limitations of pre-formed networks.


    "Small Change" is all it takes

    Twitter truly is a great leveler. Consider the words of Sylove Jean (@cimtlove), a Haitian student at The Caribbean Institute of Media Technologies, as she speaks to the entire world before her own President did in a news clip that we posted to Twitter on January 12, 2010 (subsequently picked up by most of the major news networks). Sylove talks more about her experiences with Twitter here.

    Such implications are game changing.

    Today, Twitter’s field of players continues to evolve, moving forward toward a more informed, better positioned, and increasingly diverse body of contributors. Most recently, I was thrilled to see the vast difference between those tweeting about Haiti’s recent cholera outbreak from those who were tweeting after the earthquake.

    To follow the #Haiti conversation today, it is immediately evident to me that Haitians have embraced Twitter and are using it to personally engage problems in a way that we didn’t see after the earthquake. I smiled with appreciation as I watched the way cholera situation was assessed, reported, and actively engaged by Haitians on the ground. Even @CharlesHBaker, a hopeful Haitian Presidential candidate, was using his Twitter voice to combat the problem.

    Does Twitter save lives?

    It’s a popular question but a poorly crafted one. The answer is both “yes” and “no.” In all of my time moving through the epicenter after the disaster, Twitter never once handed someone a bottle of water, a plate of food, or any life-saving medicine. Twitter was not standing there when baby Landina was reunited with her mother after a 6-month separation. Twitter did not deliver tents or chop away at the piles of concrete.

    What Twitter did do was rapidly connect people from drastically different walks of life, perfectstrangers with incredibly diverse experience, capabilities, and resources, all actively pursuing meaningful relationships and networks outside of the ones they already had. And it was precisely those connections that gave birth to the kinds of exchanges that inevitably and repeatedly materialized into life-saving results (like bottles of water, food, medical attention, and other practical advances). Albeit simple, our YouTube channel offers an example of one such exchange.

    Twitter repeatedly served as the catalyst that launched potential energy into kinetic action and transformed the common person into a powerhouse of positive social change. The potential to affect policy, incite action, motivate systematic change, and drive progress is fundamental to Twitter’s design, with even greater surprises that likely await us. Those who say otherwise simply don’t understand, while those who know best are busy doing the work and leading the way toward the betterment of society. I was once a member of the former group, a critic and non-believer. After Haiti’s catastrophic earthquake, I cannot express my newfound need for Twitter strongly enough. Whereas I once was blind, now I see; the revolution is being tweeted.

    Luke Renner
  • @NBA season tip-off

    Tuesday, October 26, 2010

    Now that the free-agency dust has settled and the first @NBA games are happening tonight, it’s time to see how the 2010-2011 season will unfold. Will the #lebrondecision to join @chrisbosh and @dwadeofficial on the @MiamiHeat be the right one? Will the @Lakers repeat as World Champions? While we don’t have those answers for you, we do have some tips on how to stay up-to-date on the last NBA news.

    While the games will be happening offline, the conversations around the game and among players will be happening online on Twitter. Whether or not you can make it to the game, you can be part of the action. All thirty teams are on Twitter, as are many of the superstars in the league: @kingjames, @the_real_nash, @carmeloanthony, and @kdthunderup, among others.

    With new Twitter, you can see embedded pictures and videos right on Twitter.com – giving you access to players that you couldn’t get even with courtside seats. You can get to know your favorite players better, discover new players, and get insight into their lives off the court. Take a look at @stephencurry30 of the @warriors sharing a picture of his teammate, or a photo of @amareisreal with one of his celebrity friends. Teams are also starting to host tweet ups before games and often give away gear, tickets, or player meet-and-greets.

    With Twitter, the water cooler chatter about who’s an all-star and who’s a pretender can happen in real-time. Who will you follow this year?
  • #TwitterTip: Freshen up with a new background for the revamped layout.

    Ah, profile backgrounds. The wardrobe of your online self. Now that the Twitter.com interface has been overhauled, it's the perfect time to toss last year’s look and freshen up with a new one.

    An easy place to start is by navigating to your settings page and clicking on the Design tab to choose one of Twitter’s home-made backgrounds. For more options, check out tweetygotback.com and search through racks of patterns to fit your style. They’re loaded with artwork from Threadless, NASA space images, and graphics from featured artists around world.

    Feeling ambitious? Custom-tailor your own background using Themelon tool built by COLOURlovers. You can choose custom background images, then adjust your color pallette to complement your new look.

    Need specifics for your design? Here are a few helpful things to note, courtesy of our friends at Mashable:

    • The opacity of the details pane is about 75%
    • The main timeline is a static 540 pixels wide
    • The details pane ranges in size based on screen resolution and covers 380-500px.

    When you’re done, don’t forget to Save your sweet new style - either from the service you’re using or from your settings page. Then you’ll be ready to post tweets that represent you as well as your new look.

  • A World of Tweets

    Friday, October 22, 2010

    Twitter shortens the distance between people and provides access to different cultures and events around the world that may otherwise remain contained to a locality. In fact, as this post is being written, worldwide trending topics include Tweets about a Moscow soccer team, a Brazilian politician and a Dutch TV show character.

    Our rapid worldwide growth means that there are amazing stories emerging everyday about Twitter use in very different places. While there are many similarities in usage, we’re watching closely how people in different countries get value out of Twitter in their own unique ways.

    Here are some recent examples of Twitter’s impact around the world:

    Brazil - This year, all three Presidential candidates were tweeting about their campaign in the first round of the election, and the community responded with their own voice throughout. Time also asked this week: “Why is Twitter so popular in Brazil” and provided insight into service’s impact on mainstream Brazilians.

    Chile - Sign-ups after the earthquake spiked 500% and have continued to grow since. Last week, the world united in their support and relief to see the Chilean miner rescue. We even saw Tweets from the president himself.

    China - The wife of Nobel Peace Prize winner, Liu Xiaobo, is under house arrest but has a Twitter account. Recent commentary from a Beijing media critic says that Twitter is promoting subtle social progress in China.

    Ecuador - The president declared a state of emergency via Twitter during civil unrest after days of protests by the federal police. Leaders around the world responded openly with Tweets of support for solidarity and democracy.

    Haiti - Twitter use played a critical role in crisis response after the earthquake this year, which also lead our mobile team to build a new feature called Fast Follow to allow people to follow sources via regular mobile phones without creating an account.

    India - There are five times as many users in India as there were a year ago, a growth fueled by usage from high-profile users like Bollywood stars, politicians and cricket players.

    Japan - Outside of the United States, more Tweets come from Japan than any other country. The high-level of mobile connectivity there plays a big role and, according the the Associated Press, Twitter “tapped into a greater sense of individuality in Japan.”

    Nigeria - We are seeing increasing usage of Twitter across Africa, especially in larger populations such as Nigeria. In fact, news of a bomb explosion a few weeks ago broke on Twitter helping people avoid affected areas.

    Russia - When President Medvedev started an account at Twitter HQ, we saw 300% growth in sign-ups the next day and have seen steady growth in activity and high-profile Russian use ever since.

    South Korea - Twitter accounts have doubled since June when a "go and vote" campaign spread online and the office of the president began tweeting in hopes of creating better communication with voters.

    Providing a truly global platform for people to exchange information and perspectives about their world requires Twitter to make the service easier and more locally relevant in all corners of the globe. This is why we and our teams of volunteer translators are continuously translating Twitter.com into Japanese, Spanish, German, French and Italian and plan to expand to other languages soon.